086 252 3999

Frequently Asked Questions

We have compiled some answers to your most frequently asked questions. If you have a question that we haven’t answered below, just call us or send us an email using the details to the right.

  • Q) My Stairlift simply will not move, what should I do?
    A) In the first instance, switch off the unit at its on/off switch, then unplug it from the mains and leave for 10 minutes. This will allow for the “Electronic brain” to re-set itself. Switch the unit back on, this action will in a lot of cases get you going again, if there is no change in the situation, contact us and we will have someone call out to you and get the unit going.
  • Q) The Stairlift keeps beeping, what is wrong?
    A) Usually this means that the Stairlift batteries are not charging. Ensure that the Stairlift is parked on a charging point. Once parked on a charging point, should the unit keep beeping, there is most likely an issue with the charging point. Contact us and we will have someone call out and get the unit charging properly.
  • Q) My stairlift is moving very slowly and gradually getting slower, what is the issue?
    A) This usually indicates that the batteries that run the Stairlift drive unit are not taking a charge and need replacing. Contact us and we will have someone call out and replace the batteries.
  • Q) All the lights are on, but the stairlift will not move, Why?
    A) In many situations like this a switch or a sensor is faulty, in this situation it can be difficult to figure out exactly what the problem is at a glance. Contact us and we will have someone call out, identify the problem and get you going again quickly.

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    What People Say About Us

    • Dermot at Mobility Assist Ireland recently installed a curved stairlift in my grandmother’s house in Inchicore. Absolutely professional service from start to finish, especially given the logistical difficulties during Covid-19. Dermot helped us through the whole process, and I’d highly recommend him to anybody. Efficient, friendly and professional service!

      David Smith – Dublin

    • To whom it may concern: A weekly client of mine (senior citizen) recently fell and broke her leg and I needed to get a stairlift fitted for her promptly while she was in hospital. I got the number for Mobility Assist Ireland and Iam glad that I did. Dermot did an absolutely brilliant job with very little notice. I would highly recommend his company – they really care about the work that they do.

      Kenneth – Wicklow (Carer for the elderly and less mobile)

    • Dear Dermot I just wanted to write to you to say thank you. Thank you for the time you took with me to help me figure out my needs with my mobility. Thank you for your sensitivity that you showed me as I struggled with my emotions. Thank you for the professionalism in installing my stair lift. Thank you for finding the perfect chair lift for me. Thank you for all the driving to the other side of the country at no extra cost. Thank you for coming back twice to iron out any kinks in my chair lift again with no extra charge. Thank you for your jokes and stories. Thank you for helping me access the upstairs of my home. Thank you again Kind regards

      Meave Daly – Mayo

    • We have been dealing with Dermot at Mobility Assist Ireland for quite some time now and in that time we have found him and his company to be extremely professional, competent and easy to deal with. Whenever we have a stairlift issue now, we contact Dermot directly and he is with us with a few hours. Any issues we have had, have been resolved with a minimum of fuss. Our clients are aged, Dermot understands this and treats them with understanding and respect – we value this. In summation, I would gladly recommend Mobility Assist Ireland when it comes to any stairlift related issues.

      Geraldine Mulligan. General Manager, Carrick Manor Retirement Centre. Dublin

    • From start to finish Dermot at Mobility Assist Ireland provided an efficient, professional and stress free service in a safe manner despite the challenges of Covid19. He has always been available to contact with any queries and his after sales service is excellent.

      Very satisfied customer – Liam O’Reilly, Wicklow

    • Dear Dermot I would like to thank you ever so much for coming to my mother’s home at very, very short notice to install a stair lift for her and during covid restrictions. You were very professional, very tidy, clean and even hovered up after yourself. My mother and I enjoyed your chats and laughs. Thanks again.

      Lorraine, Wicklow

    • Excellent service. I made my initial enquiry on Wednesday, stairlift was installed by Dermot on Saturday in approx 2 hours. Highly recommended. Fast, efficient and friendly service.

      Brenda, Wicklow

    • Thanks for looking after our stairlift problem and your quick reaction to same.

      Dan & Joan – Wexford